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Medway Travel Information Hub

2 Aug

Message from British Airways: Immigration Delays

The media are reporting on Passport Immigration queues at several European airports with customers experiencing delays due to extra checks on both arrivals and departures.

The main delay issues which ebb and flow at different parts of the day are in Lyon(LYS), Milan Linate (LIN), Madrid (MAD) and Barcelona (BCN), but other airports are affected as well especially on peak days on some of the Spanish islands.

Please advise our customers if they mention these delays that British Airways flights continue to operate as planned, these extra checks are beyond our control but we apologise for any inconvenience to their journey through the airport. We advise departing customers to allow extra time as they may experience longer queues at this busy time of the year.

1 Aug

Message from British Airways: Industrial Action by Mixed Fleet Unite – (2nd – 15th August)

All British Airways customers will be able to fly to their destinations, despite further industrial action by Mixed Fleet Unite between Wednesday 2 August and Tuesday 15 August (inclusive). The union represents one of our five cabin crew fleets.

We expect to operate virtually a full schedule but will be merging a very small number of Heathrow services. Affected customers are being notified of their new flight details with as much notice as possible.

We are planning to operate our normal schedule of short-haul flights to and from Heathrow, with our oneworld alliance partner Qatar Airways flying a small number of these services on our behalf. We will be updating all of our operational systems with the details of which flights are being served by Qatar Airways on a regular basis.

Flights to and from London Gatwick will operate as normal with the exception of the service to and from New York JFK on some days. Affected customers on these services are being contacted in advance and will be rebooked to alternative New York flights to and from Heathrow.

Flights operated by BA CityFlyer at London City and Stansted will operate as normal as will our recently launched weekend only Mediterranean services to and from Birmingham, Bristol and Manchester.

21 Jul

Message from British Airways: Threatened Industrial Action by Mixed Fleet Unite

All British Airways customers will be able to fly to their destinations, despite 14 days of further proposed industrial action by Mixed Fleet Unite between Wednesday 2 August and Tuesday 15 August (inclusive).

The union represents one of our five cabin crew fleets.

We recognise the uncertainty that Mixed Fleet Unite’s threat is causing and would like to reassure customers that the vast majority of our services will be unaffected.

We can already confirm the following details:

All flights to and from London Gatwick, London City and Stansted will operate as normal as will our weekend only Mediterranean services to and from Birmingham, Bristol and Manchester.

The vast majority of flights to and from London Heathrow will continue to operate as normal.

We thank our customers for their support and understanding.