Staff

Our staff are encouraged to further their training and qualifications. They receive continuing input on trends and developments in the travel industry and are constantly up-to-date on all aspects of travel services.

The company holds the Investors in People certification, since it is passionate about training.

As of 1st January 2007, our staff on average, had 4.93 years service each with the company, and

· 15.7 years average Corporate travel experience in our Corporate Travel department
· 17.5 years average Leisure & Groups travel experience in our Leisure Travel & Groups department
· 13.0 years general Travel industry experience across the whole company

Our staff are the key to our success. Through their professionalism we rarely experience any Client Concerns, but in the event of any problems all relevant information is routed through our client concern reporting procedure, which is an integral part of our ISO 9001/2000 system.

Managing Director

Responsibilities & Experience

I still hold the vision I had when I set up the company in 1993. This is to create the ideal agency I wish I could have found when I travelled extensively on business as Sales and Marketing Director of major engineering companies:

An agent employing the highest calibre staff, motivated to provide the best possible service in a friendly and professional way with the aid of the best technology; also one which deals with clients and suppliers in a wholly ethical manner, putting the interests of clients first.

We have come a long way along this road, but there will always be more to do!! Additionally, I am Chairman of The Travel Management Partnership Ltd - a consortium of like-minded independent travel agencies, which has greatly helped in our own development.

Interests

Exploring / travelling
Country walking
Board member of The Reedham Trust - a children's charity
Politics
Medway Travel (!)

Why I work for Medway Travel

I enjoy the variety of work and the challenge. I have always liked building partnerships with clients, and our success is addictive. Another good reason is, I suppose, that I own it!

Leisure Travel, Groups & Events Manager
Cruise and Wildlife Specialist

Responsibilities & Experience

I have worked in the travel industry for 29 years, most of which was spent with independent agencies in London from Senior Clerical positions to Operations Manager for two top independent companies, Gardiner Merchant and VIP travel, handling all types of travel for their blue chip clients. My responsibilities at Medway Travel are the running of the Groups, Events and Leisure department, the overseeing of all the IT systems for the company and staff photographer.

Interests

Travel
Director of a local theatre company
Water colour painting
Theatre and the Arts

Why I work for Medway Travel

I have always preferred working for an independent company and it was good to find one who was reasonably local to the east coast. It is nice to find a company that will allow me the opportunity of making a difference in the way we approach travel and the way the company develops towards the future. This is an ever-changing profession and Medway Travel has the professionalism and flexibility to be able to change with it. I like that.

Sales Manager

Responsibilities & Experience

My chief role is to identify and develop new business for Medway Travel. I work closely with our clients and future business partners to ensure we are the travel associate of choice, first time, every time. By taking care to understand travel wishes (in addition to needs), we are consistently able to put in place a highly effective, efficient and tailored solution, rather than an “off the shelf” standard package. Thus, as your requirements evolve, so will our service, and we will often even be able to anticipate your need for change, through proactive account management. Having had over 20 years experience in the Business-to-Business market, my strength and success is based on the building of long term, successful partnerships with my clients, enabling me to deliver a service which exceeds their expectations.

Interests

Tennis
Music & hi-fi
Travel
Close circle of friends

Why I work for Medway Travel?

The industry experience and knowledge of the entire team here at Medway Travel is truly second-to-none, and it is refreshing and somewhat unique, to be involved with a company that takes the trouble to understand its clients to the extent that Medway Travel does.

Client Services Manager

Responsibilities & Experience

As Client Account Manager, it is my responsibility to work closely with our clients to ensure they receive the maximum benefit from our travel expertise, both on a day-to-day and long-term basis. As such, it is also up to me to ensure Medway Travel has a clear understanding of our clients’ particular travel needs and to propose how industry developments can best be used to our clients’ advantage.

I have worked in the travel industry for 13 years within Sales, Marketing and Customer Service roles for a major global travel management company. This experience has given me invaluable knowledge and a firm base from which to maintain the high standards of service, which Medway Travel Management provides to clients.

 

Interests

Spending time with friends and family
Travel
Eating out
Cinema / Theatre

Why I work for Medway Travel?

After many years working in London, followed by several years working from home, it was time to venture back out into the “real world” whilst remaining reasonably local. Medway Travel enables me to maintain a good home / work life balance by providing a flexible and local working arrangement whilst also working for an independent company with an excellent reputation 

Senior Consultant

Responsibilities & Experience

I have been in the travel industry for many years and took a short career break to start a family. I have worked on a variety of accounts within small independent agencies and some large corporate accounts.

Interests

Eating out
Swimming
Travel
Spending time with my family

Why I Work For Medway Travel

I chose to work for Medway Travel as they are an independent agency, they provide a professional service regardless of how small or large the task, and I find their attitude and professionalism refreshing and satisfying.

Senior Leisure and Conference Consultant

Responsibilities & Experience

Arranging all travel for Medway Travel clients. I have over 20 years travel industry experience, including 13 years with British Airways.

Interests

Travel
Cooking
Languages

Why I work for Medway Travel?

Being local to me was a big help. I enjoy working as a part of a small team in an independent company that really cares for its staff and customers.

Finance and Administration Manager

Responsibilities & Experience

I started work as a cashier for a major high street bank. I progressed to accounting for a major insurance broker, who was the first such company in the country to gain ISO 9000/1994 accreditation. Later in the airline industry I became the Contracts Manager travelling around the world interviewing prospective aircrew and contracting them. More recently I embarked on the challenge of running the financial affairs of a small manufacturing company, which I did for four years until joining Medway Travel. I believe that my varied experience will benefit the company, and hope that I will gain valuable new experiences, friends and contacts.

I am in overall charge of the financial accounting for the company and ensure that we consistently follow best practice. I deal with the payroll and personnel issues within the company. I have also recently taken on the role of Administration Manager and with my team control the quality procedures within the office, including our ISO 9001/2000 certification and our IIP standard, and I am very proud of both!

Interests

Interior Design
Calligraphy
Astronomy - novice!
Studying - currently BA (Hons) in Business Studies

Why I work for Medway Travel?

When I was looking for another position I wanted to work for a company that had very high standards, that put its customers first, valued its staff and continually strives for perfection. I was delighted to be offered the position at Medway Travel since not only did it offer all the above, but was also relatively local, enabling me to continue to have a good work-life balance.

Operations Manager

Responsibilities & Experience

I manage the business travel team and their workload, ensuring that the office runs smoothly. I also oversee the quality control of the day-to-day work, including the attention to detail. Through my 20 years in the Travel & Airline industry I bring a wealth of experience and knowledge and a professional attitude to Medway Travel.

Interests

Boating
Gardening
Reading
Skiing

Why I work for Medway Travel?

I like working for an independent, flexible company which has an excellent reputation in the travel industry for providing a very good personal and professional service.

Accounts & Personnel Assistant

Responsibilities & Experience

I have several responsibilities, including the production and checking of invoices, maintenance of our IIP structure, and maintaining and preparing management and corporate reports for clients and suppliers. I also send out our ‘Medway Express' news flashes.

Interests

Knitting
Needlework
Gardening
DIY
My grandchildren

Why I work for Medway Travel?

I have high personal standards and so does Medway Travel, therefore I feel that I fit well within the company.

Operations Team Leader

Responsibilities & Experience

Overseeing the day-to-day running of the Business Travel reservations and ensuring that our technology is the most up-to-date available. I have 18 years experience, mainly in business travel and also spent two summer seasons as an overseas rep in my ‘youth’.

Interests

DIY
Gym
Swimming
Travelling
Food

Why I work for Medway Travel?

Being local to where I live, I jumped at the chance of joining Medway Travel. With the excellent support from our managers, a great team to work with, and a very friendly client base – how could I refuse?

Senior Consultant

Responsibilities and Experience

My work experience gained with a global management company has given me invaluable knowledge and a firm base from which to maintain the high standards of service which Medway Travel Management is so passionate about providing to its clients

Hobbies

Gym
Gardening
Socialising
Motor biking

Why I work for Medway Travel?

After many years working in London as a senior business travel consultant, I decided I wanted to give up the rat race to work locally for a company that value their staff, and recognised me as an individual and not a number.

Senior Leisure Consultant

Responsibilities & Experience

Arranging travel for Medway Travel clients. My main specialities are the United States of America and Activity and Adventure Holidays. I have thirteen years experience in the travel industry.

Interests

Football, Socialising, Travelling, Films

Why I work for Medway Travel?

I wanted to work for an independent company who was local to my home and Medway Travel fulfilled those criteria. I also like the fact that my work is very varied.

Leisure Travel Consultant and Cruise Specialist

Responsibilities and Experience

Arranging leisure and conference travel for Medway Travel clients. I started in tourism as a Redcoat entertainer for Butlins at Bognor Regis, followed by a stint as an entertainer overseas. After this I joined a large retail travel chain as a Customer Service Section Manager and then spent 2 years as a Cruise and USA specialist.

Interests

Singing with my band
Reading
Travelling
Music

Why I work for Medway Travel

Working for Medway Travel enables me to provide a quality one to one personal service covering an enormous variety of types of holiday that would be difficult if working in a large call centre environment. Working with real professionals helps my career development and also Medway Travel is very local to my home.

Responsibilities & Experience

Arranging business travel for Medway Travel clients. I have been working in business travel since 1997. I took a short break from Medway Travel to work as cabin crew for Emirates Airlines based in Dubai. During this time I travelled to many countries, giving me first hand knowledge and experience, which I am now able to pass on to our clients.

Interests

Travel
Gym
Eating Out

Why I work for Medway Travel?

I have always enjoyed working for an independent company that is geared towards providing its customers with a specialised and personal service. Medway Travel is just such a company and is ideal for me, being local to my home. I was delighted to be able to rejoin the Medway team, following my experience with Emirates.

Responsibilities & Experience

French, born to Portuguese parents, I speak both languages fluently.

I have worked in the travel industry since 1995, and in the UK since 1997. During that time I have gained experience in car rental, hotel, Leisure Travel and Business Travel Management sectors. As a senior Business Travel Consultant at Medway Travel, I am responsible for the researching and booking the travel arrangements for a number of corporate clients, including some of our largest ones.

Interests

Cooking
Cinema
Travel
Gym / Body pump

Why I Work For Medway Travel

After 4 years of working for a multi branch Travel Management Company and driving 50 miles a day, it was a great opportunity to join Medway Travel Management. As an Independent Business travel agent, we are able to offer a far better client service and have closer rapport with our clients which I enjoy, whilst at the same time working in a friendly environment and being closer to home.