Going the Extra Mile
At Medway travel, we are all passionate about providing best value solutions to clients' travel requirements and this often calls for staff to "think outside the box". To give you a flavour of the benefits this could bring to you, we give some recent examples:
Early booking initiative
Knowing that the client - in the fashion industry - usually sent staff to the Paris Fashion Show, our consultant took it on herself to pre-book rooms in a suitable and convenient hotel, well in advance of the date.
3 months later and only shortly before the show, the client's travel manager asked for 6 rooms for the duration, apologising for the late notice, expecting availability difficulties and prepared for expensive daily taxi transfers from distant accommodation.
She was thrilled with our consultant's initiative and the lower than expected hotel rate secured by our early booking.
Quick thinking!
Client's booker/travel manager requested a hotel booking for traveller "A" for one night only for arrival the day before the 4 night stay that "A" actually required, whilst his colleague, "B" asked us to book his own double room for the correct date and for all 4 nights.
Understandably when "A" arrived at the hotel there was confusion and our consultant was called to sort it out.
Knowing the city had two major events taking place that week, she first arranged a fall-back position by calling the hotel and persuading them to change "B"'s booking to a twin room.
She then hunted for alternative accommodation for "A", but was only able to find something several miles away and neither "A" nor "B" had a car. So she contacted the travel manager with the options and they all agreed that it would be far better for the two to share the twin room.
The travel manager was so relieved that a satisfactory solution had been achieved to get her out of the hole she had created by her mix-up that she treated our consultant to a lunch!
Client comes first / Flexibility
A client who uses Medway Travel for air bookings but whose travellers arrange their own hotels as their trips unfold, called in a panic to say that one of their travellers had booked a hotel in the USA, had now arrived, but his credit card was being refused, so could we help?
The consultant was working late and was on her own, so (complying with company policy that "the client comes first") took it on herself to guarantee and pay the hotel using her Medway Travel credit card.
So, even though this was not a Medway Travel booking, the traveller was "rescued" and some 5 or 6 emails and half an hour later, the consultant went home (even later than intended!) having "gone the extra mile" for the very satisfied client.
