Online Facilities

The ViewTrip facility allows you to view the detailed real time itinerary of your confirmed bookings

After clicking on the Hyperlink that your Medway Travel consultant generates and sends you by email, you can view and print your online travel documents – i.e. your E-ticket receipts.
 
ViewTrip also works with wireless handheld devices. All you need to do is follow the instructions for Mobile Services on 

VirtuallyThere also provides valuable information on the following:
 
· Maps
· Weather
· Travel alerts
· Passport/Visa information
· City guides
· Restaurants with a booking facility
· Flight Tracker(North America)
· Currency converter
 
Please email your consultant on res@medwaytravel.co.uk or contact us if you have a problem accessing your itinerary.

 Due to regulatory and legislative requirements issued by the governments of the following countries, passengers travelling to these countries are now required to supply to the airline the information listed below, prior to travel, before checking in for their flights or they will be not be allowed on their flights.

The countries are:

• Antigua
  Barbados
  Canada
  China(except Hong Kong)
  Grenada
  Iran
  Japan
  Jamaica
  Kuwait
  Morocco
  Pakistan
  Spain (compulsory from 13 June 2007)
  Syria
  South Africa
  Thailand
  United Arab Emirates
  USA

  To use this facility, please click the this link:  

The following is the relevant information:

• Full name (last, first name, middle - if applicable)
• Date of birth
• Gender
• Citizenship
• Travel document type (normally passport and alien/permanent resident card if applicable)
• Passport number
• Passport country of issue
• Passport expiry date
• Country of residence
• Full address of your accommodation on the first night in the USA (USA only ) - including the zip code
• If you are in transit, your final destination.

A majority of this information is in your machine-readable passport, and it must correlate exactly. However the last two important items of information will need to be provided each time you travel. 

The airline industry has developed a system to collect API from passengers on behalf of immigration.

Medway Travel does all possible to assist the process by asking you when booking, to provide the required data. In addition we provide a facility for you to complete the API prior to travel. This will be stored for use on your future trips, and is accessible by our consultants to pass on to the airline at the time of booking. However, we recommend that you still have the information to hand when travelling in case you are asked again at check-in.

We must ask you to take great care in keeping your record updated with any amendments or changes to the API held on the system. We regret that Medway Travel cannot accept any responsibility for the consequences, if this data is found not to match that shown in your travel documents.

The requirement for API inevitably can cause delays at check-in. We must also stress that failure to supply API will result in denied boarding. Although this additional regulation means more work for us all, it is designed to secure the safety of both travellers and residents.

Should you have any concerns or questions, our staff will be pleased to assist.

Reminder: Passengers travelling to and from the USA MUST now be in possession of a valid Machine Readable Passport. If you are in doubt as to whether or not your passport is Machine Readable, you should contact your Embassy in the United Kingdom, or if a British passport holder, visit http://www.ukpa.gov.uk/.

This is a stress-free and secure means of short to medium range travel, provided by trained and trusted local drivers in good quality cars. We will be happy to book these for you, but offer this on-line facility in case you wish to arrange it yourself, at short notice or even after your arrival at the destination.

If you wish to have access to this facility, you will need a password, so please contact us.

This link will enable you to book a car to meet you anywhere in or near most major cities world-wide, including their airports, and take you to any destination you specify in that region.

Clients of Medway Travel can complete our Travel Profile Form so that we have all your travel preferences available for each time that we make you a travel booking. This ensures that we can quickly and easily book your travel and that we will always do our best to arrange the facilities for you that match your preferences.

Completion of the Travel Profile Form is done on a secure page and when you submit your details they will be securely transmitted to our database. Click here 

[link to https://sslrelay.com/secure.medwaytravel.co.uk/travelprofileform.htm] 

 to access the Travel Profile Form.

Medway e-Traveller enables you to make your own travel arrangements via the Internet whilst capturing company travel policies and individual traveller preferences. Each booking is also quality checked by one of Medway Travel Management’s team of qualified Travel Consultants to ensure best value is being achieved.

Medway e-Traveller provides access to a live booking system allowing the research and booking of a complete range of scheduled airfares, millions of our specially contracted airfares, many low cost carrier fares and a large range of hotels and car rentals at very competitive rates.

Benefits of Medway e-Traveller

1. Allows you to search timetables of all major airlines and certain low cost carriers so that you can plan an itinerary and, in some instances, check seat availability.
2. You can obtain an idea of the cost of your journey and see how costs might vary depending on different routes, flight times, acceptable restrictions and length of stay.
3. Allows you to search for suitable hotels at your chosen destination. Provides a wealth of information, pictures and maps, to help with your selection. All available rates will be shown together with applicable booking and cancellation rules.
4. Provides ability to book car hire at your chosen destination. Includes data about car classes, costs and terms for a number of well-known car rental companies.
5. You can book directly using your Medway Travel account and be invoiced in the usual way.
   

Options Available

Medway eTraveller is available in 3 different levels, depending on what level of functionality is required.

e-Traveller Level One: Research-only tool

Level One allows you to research all your travel requirements before calling your Consultant to finalise the booking. A basic travel policy can be built in to Level One, which will help to narrow the search.

e-Traveller Level Two – Look and Book

Level Two gives you a partially customised site to include your Company logo and an upgraded travel policy which will narrow your search further. Level Two enables you to look for your exact requirements and then proceed to book the trips required.

e-Traveller Level Three – Full Service

Level Three provides the ability to research travel requirements, put bookings on hold awaiting authorisation, send proposed reservations to someone else internally for authorisation, and make any required cancellations.

Level Three can be fully customised to your exact requirements, including travel policies and any client-specific negotiated rates, and gives overall ownership of your travel reservations.

Management Information, Invoicing and Conditions of Sale

The details of all bookings made by your company on Medway e-Traveller will be captured and reported in our MI package, along with bookings we make on your behalf. The costs associated with such bookings will be invoiced in the normal way, with the appropriate fee and Airline Failure Insurance applied.

Our standard conditions of sale apply to all transactions arranged through Medway e-Traveller.

Please contact us if you have any queries