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Quality Survey

Corporate Travel

Corporate Travel Service

Our staff are knowledgeable and friendly	1 2 3 4 5 6 7 8 9 10
The information we provide is accurate	1 2 3 4 5 6 7 8 9 10
Our fare quotes are accurate	1 2 3 4 5 6 7 8 9 10
Our quotes are competitive/good value for money	1 2 3 4 5 6 7 8 9 10
Our travel documents are accurate and informative	1 2 3 4 5 6 7 8 9 10
The timing of our fulfilment service is reliable	1 2 3 4 5 6 7 8 9 10
We provide proactive support	1 2 3 4 5 6 7 8 9 10
We respond effectively to any reported problem	1 2 3 4 5 6 7 8 9 10
Our response is friendly and cheerful	1 2 3 4 5 6 7 8 9 10
We answer the telephone promptly	1 2 3 4 5 6 7 8 9 10
Our visa service works efficiently and speedily	1 2 3 4 5 6 7 8 9 10
We provide a solution during the initial call wherever possible	1 2 3 4 5 6 7 8 9 10
Where necessary we call you back within an agreed timescale	1 2 3 4 5 6 7 8 9 10
Our accounting procedures are accurate and helpful	1 2 3 4 5 6 7 8 9 10

If you would give a low score to any other aspects of our service, please give details below

Your experience	Please enter your experience
1 2 3 4 5 6 7 8 9 10
Your experience	Please enter your experience
1 2 3 4 5 6 7 8 9 10

Ancillary services

Are you aware of potential benefits to you of: (If you would like any more information about any of these products please select INFO)

Medway e-Traveller self booking tool	YES NO INFO
Booking Rail travel	YES NO INFO
Meet and Greet airport parking	YES NO INFO
Airport lounge access	YES NO INFO
Our Insurance services	YES NO INFO

Is your company involved in:

Corporate events	YES NO INFO
Incentives	YES NO INFO
Organising Conferences	YES NO INFO
Group travel	YES NO INFO

Groups, Conferences and Events

Have you used our Group and Events Department?	YES NO
Did we provide good advice and options?	YES NO
Did we provide you with good value for money?	YES NO

Website

We are constantly making improvements to our website and would appreciate your giving us below, your views and suggestions for continuing this process.

Your Comments	Please enter your comments

Leisure

If you have used our Leisure Department to book leisure for yourself, please take a moment to scoring the standard of our service out of ten

Our response is friendly and cheerful	1 2 3 4 5 6 7 8 9 10
We answer the telephone promptly	1 2 3 4 5 6 7 8 9 10
We provide proactive support	1 2 3 4 5 6 7 8 9 10
We respond effectively to any reported problem	1 2 3 4 5 6 7 8 9 10
Our staff are knowledgeable and friendly	1 2 3 4 5 6 7 8 9 10
The information we provide is accurate	1 2 3 4 5 6 7 8 9 10
Quotes are accurate	1 2 3 4 5 6 7 8 9 10
Our quotes are competitive/good value for money	1 2 3 4 5 6 7 8 9 10
Our travel documents are accurate and informative	1 2 3 4 5 6 7 8 9 10
Our fulfilment timing is reliable	1 2 3 4 5 6 7 8 9 10
Where necessary we call you back within agreed timescales	1 2 3 4 5 6 7 8 9 10
Our accounting procedures are accurate and helpful	1 2 3 4 5 6 7 8 9 10

If you would give a low score to any other aspects of our Leisure Travel service, please give details below

Your experience	Please enter your experience
1 2 3 4 5 6 7 8 9 10
Your experience	Please enter your experience
1 2 3 4 5 6 7 8 9 10

Our aim is to support your selection of the ideal holiday to suit your budget

Have you looked at our website to see the wealth of information on all topics of holidays?	YES NO
Do you find it useful?	YES NO

Overall

Please let us know in the box below, what would be the one change or addition to our service that you would most welcome?

Your Comments	Please enter your comments

Enter Prize Draw

Thank you for taking the trouble to respond. As a mark of our appreciation your name will be entered into our next prize draw – good luck!

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Telephone

Call Us

01622 750058

Email Us

res@medwaytravel.co.uk

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Corporate Travel Management

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