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Corporate Travel

Quality Survey

Corporate Travel Service

Our staff are knowledgeable and friendly	1 2 3 4 5 6 7 8 9 10
The information we provide is accurate	1 2 3 4 5 6 7 8 9 10
Our fare quotes are accurate	1 2 3 4 5 6 7 8 9 10
Our quotes are competitive/good value for money	1 2 3 4 5 6 7 8 9 10
Our travel documents are accurate and informative	1 2 3 4 5 6 7 8 9 10
The timing of our fulfilment service is reliable	1 2 3 4 5 6 7 8 9 10
We provide proactive support	1 2 3 4 5 6 7 8 9 10
We respond effectively to any reported problem	1 2 3 4 5 6 7 8 9 10
Our response is friendly and cheerful	1 2 3 4 5 6 7 8 9 10
We answer the telephone promptly	1 2 3 4 5 6 7 8 9 10
Our visa service works efficiently and speedily	1 2 3 4 5 6 7 8 9 10
Our foreign currency & travellers’ cheques service is efficient and good value	1 2 3 4 5 6 7 8 9 10
We provide a solution during the initial call wherever possible	1 2 3 4 5 6 7 8 9 10
Where necessary we call you back within an agreed timescale	1 2 3 4 5 6 7 8 9 10
Our accounting procedures are accurate and helpful	1 2 3 4 5 6 7 8 9 10

If you would give a low score to any other aspects of our service, please give details below

Your experience
1 2 3 4 5 6 7 8 9 10
Your experience
1 2 3 4 5 6 7 8 9 10

Ancillary services

Are you aware of potential benefits to you of: (If you would like any more information about any of these products please select INFO)

Get There booking engine	YES NO INFO
Booking Rail travel	YES NO INFO
Meet and Greet airport parking	YES NO INFO
Airport lounge access	YES NO INFO
Our Insurance services	YES NO INFO

Is your company involved in:

Corporate events	YES NO INFO
Incentives	YES NO INFO
Organising Conferences	YES NO INFO
Group travel	YES NO INFO

Groups, Conferences and Events

Have you used our Group and Events Department?	YES NO
Did we provide good advice and options?	YES NO
Did we provide you with good value for money?	YES NO
Would you like to receive our quarterly Groups and Events e-news?	YES NO

Website

We have recently redesigned our website ( www.medwaytravel.co.uk ) and would appreciate your giving us below, your views and suggestions

Your Comments	Please enter your comments

Leisure

If you have used our Leisure Department to book leisure for yourself, please take a moment to scoring the standard of our service out of ten

Our response is friendly and cheerful	1 2 3 4 5 6 7 8 9 10
We answer the telephone promptly	1 2 3 4 5 6 7 8 9 10
We provide proactive support	1 2 3 4 5 6 7 8 9 10
We respond effectively to any reported problem	1 2 3 4 5 6 7 8 9 10
Our staff are knowledgeable and friendly	1 2 3 4 5 6 7 8 9 10
The information we provide is accurate	1 2 3 4 5 6