Terms and Conditions
The Terms and Conditions of your contract with us will depend upon the type of Group or Event you are arranging. Below we have given you an overview of the styles of contracts you may be asked to sign, however, each contract can be slightly different as it does depend greatly on the type of terms and conditions each individual supplier has.
We will advise you at the time of booking of the exact contract details.
In line with our policy of transparency in all our contractual dealings with clients and vendors, we believe you should have the opportunity to review the typical contracts we require clients to sign, before we can commit to the providers of services on your behalf.
Such contracts simply clarify the agreed and necessary commercial arrangements between the parties involved. It is only very rarely that we have to refer back to them, since we can normally rely on the good faith and the probity of all concerned to overcome any issues that may arise.
Meeting and Conference rooms only
For this type of booking you will be asked to sign a copy of the contract that we have received from the actual venue concerned. These can vary depending on each venue. Once a contract has been signed you will be liable for any cancellation charges that the booking may incur and, sometimes, you may be asked to pay up to a 25% deposit in advance to hold the venue. Many venues will also have a minimum delegate cost especially on food and beverage.
Flight only, Travel Fulfilment
For travel fulfilment and flight only groups again the terms and conditions are set by the relevant vendors. Usually they will ask for a deposit at the time of confirming the group which will be non refundable. You may change or cancel the booking with just the loss of the deposit up to approximately one month prior to departure (this can vary from supplier to supplier), however, the group travel must not drop below 10 passengers or in some cases 80% of the original size of the group. Six weeks to one month prior to travel you will be asked to confirm the full size of the group and pay the remaining balance at which point your group tickets will be non refundable (this can vary from supplier to supplier). Names for your group are usually then required two weeks prior to travel.
