Air Services

Our computer reservation system enables our staff to research your requirements and then identify, from the schedules and tariffs  of hundreds of the world's airlines (including over 140 "no frills" airlines) the optimum solution for your business travel needs. You will also benefit from our specially negotiated fares (from one of the two largest such fare programs in the UK) as well as our searches into the city breaks and other fares markets.

We can frequently show that non-experts trying to do expert’s work results in travel purchases that are less favourable than we could have obtained.

Medway Travel employs only the highest calibre staff with years of experience, extensive training and using the very best technology and has consistently shown it is totally committed to provide services that save money and enhance the convenience of their trips.

In the current highly competitive climate within the airline industry, there continues to be a significant risk of more airlines falling into receivership or bankruptcy.

Until the CAA introduces the mandatory scheme for all providers - including airlines - to subscribe to a centrally managed fund to safeguard passengers' interests, we believe that clients should be protected from losing money should airlines fail – a risk made all the more likely during the present period of economic uncertainty – and we therefore take out insurance on our clients’ behalf.

In spite of most of the airline business we conduct being subject to contracts directly between our clients and the airlines, our insurance will enable us to compensate you for any loss in the value of tickets we have sourced with an airline on your behalf (up to a limit of £1500 per ticket), due to the failure of that airline and therefore its not being able to provide the service for which you have made or committed to make payment.

If you have any concerns about this or any other aspect of our service, please do contact us.

Driving to the airport in your pyjamas? Why not choose from our range of airport hotels, many with inclusive or preferential long term parking - it can cost less than parking alone.

An increasing number of our clients are saving money by utilising economy fares and the low fares we are offering on No-Frills carriers. Whilst this represents a good saving they do not provide the benefits of the lounge facilities offered to Club Class travellers. We find that travellers frequently prefer to avoid the worst times on the M25 by arriving early and accepting the opportunity of a pre-booked lounge at Gatwick for £17.95. They can access the lounge up to 3 hours prior to departure and relax in a stress-free environment whilst enjoying breakfast snacks, drinks, newspapers and Business facilities if so required - a much better use of their time than sitting in a traffic jam wondering if they will miss their flight!

We can arrange pre-booking of a parking space to save you time and money.  We also offer a meet & greet parking option in which you book to be met at the terminal and someone parks your car for you and brings it back to the terminal on your return journey. This is the ultimate hassle-free car parking solution, saving you time in transfers and touring the carparks in buses, as well as perhaps lugginig heavy baggage around, at both ends of your journey.

Medway Travel can arrange a number of services for your greater convenience at many airports.

Please see Airport Parking,  Airport lounges and Meet & Greet services in this section

There will inevitably be occasions when a travel vendor does not satisfy a traveller, and Medway Travel will be pleased to take up your case for you with the provider involved. We maintain a strong relationship with many of the vendors and can usually obtain a fair outcome.

Please see 24 Hour Emergency Helpline

Medway Travel can arrange on request, a ‘meet and greet’ service at most major airports to meet travellers, to guide and assist them through the airport from arrival to departure, at both ends of their journey, as well as with transfers and other procedural challenges.

This is particularly helpful in the case of VIPs, the frail and elderly or invalids travelling on their own.

Please see 24 Hour Emergency Helpline.

Our consultants will use all the accepted methods to obtain justifiable refunds for clients who have had to alter or cancel their bookings. These will often be subject to vendor charges, which on occasion are higher than the refund due, in which case we will advise accordingly. Please bear in mind that some vendors’ refund procedures are particularly slow, and can take months to reach a conclusion.

Our expert consultants have the latest technology to research all your requirements for the whole trip, when they are handling your flight booking. in all the conventional markets and amongst our own huge pool of specially negotiated fares and rates, in order to obtain best value for you. We will then make your reservations and bookings for all you may need, including:

· Air Travel
· Car Hire
· Hotels
· Ferries
· Eurotunnel/Eurostar
· UK & Continental Rail
· Conferences & Events
· Car Parking
· Chauffeur Services
· Airport Lounges
· Corporate entertainment and hospitality
· Theatre Tickets
· Sporting Events

 

We can frequently show that non-experts trying to do expert’s work results in travel purchases obtain less good value than we could have obtained.

For example, would you select the cheapest restaurant in town and book it for a special occasion, without seeking the advice of friends who have already tried it? Surely not, if you wanted a good evening out. So why risk spoiling your holiday or business trip by booking it yourself, when you could probably get a better deal, backed by expert advice, for a price that is likely to be very much the same? Nor is it a good business decision for well paid staff to spend valuable time arranging their travel, when experts can research it more thoroughly and arrange it in a fraction of the time?

Medway Travel employs only the highest calibre staff with years of experience, extensive training and using the very best technology. We have consistently shown we are totally committed to provide corporate and holiday services that considerably enhance our clients' travel cost effectiveness, the convenience of their business trips and the enjoyment of their holidays.

So please do contact us for advice about your next trip.

This Medway Travel service is for the use of our travellers and clients’ travel bookers, at any time outside normal office hours (which are 08.30 - 17.30 hours, weekdays except bank holidays), and enables clients to make last minute bookings or make changes to their existing arrangements.

Because traveller information and itineraries are permanently available via our computer systems, the travel consultants are instantly able to take care of any unexpected last-minute changes to business travellers’ plans.

Unlike with many Travel Management Companies, Medway Travel's Out of Hours Consultants are UK based, and are well trained experts with the latest technology at their finger tips. 

A recent message of appreciation from a client:

Hi Samantha

As discussed just wanted to say how helpful the Out of Hours lady was this morning when I had to change Paul R**s's return travel. 

It was just like speaking you all at Medway Travel Maidstone, which is always excellent, regardless of the panics that I throw at you,  therefore big thank you to your Out of Hours Team just like you at the Maidstone Office,  it is working very well indeed.

Victoria Merchant   (Customer Operations Manager,  Ships Electronic Services Ltd)