Meet the Team

Role within the business

As CEO of CT Travel Group, Mark’s role sees him working closely with his fellow Directors, ensuring the business operates smoothly on a day-to-day basis and that high standards of business practise are maintained. Mark is a successful entrepreneur and is on the constant lookout for opportunities that will allow the Group to expand in its key areas of operation, as well as outside of the industry, through organic growth or acquisition.

Industry experience

Prior to starting CT Travel Group in 1988, Mark had worked in both the leisure and corporate travel sectors. Since then he has gained a huge amount of experience in all aspects of the travel industry. Mark has been key to the successful growth within all areas of the Group and has made sure that he knows how all aspects of the business run; from the reservations and sales teams through to the accounts and technology departments.

Role within the business

David is accountable for the Group’s financial welfare, along with the support of the Group’s financial team. He ensures that necessary controls exist and are being maintained at all levels throughout the business. David has overall responsibility for the company’s compliant status with external regulatory authorities and presents the Group’s management results to the Board, on a monthly basis. He also has overall responsibility for the Group’s financial back office systems.

Industry experience

David joined the Group in 2001 to head up the Finance Division. As a qualified accountant he has previously worked within the construction, retail and legal sectors where he acquired the necessary experience to deal with all aspects of business finance and accountancy. Assisting in CT Travel Group’s successful acquisition of Medway Travel Ltd in 2011, he has been instrumental in streamlining and incorporating the business to perform successfully within the Group.

Role within the business

As Managing Director Corporate Travel, Clare’s key areas of responsibility are Business and Group & Incentive Travel. With 3 offices in the UK Corporate Travel represents 70% of our Group turnover. The Corporate teams work on sales, implementation, account management, online technology and providing a high level of service to our clients 24/7. Through global connections Clare and the team will manage the successful roll out of our services on either a global or local scale and at owner and board level Clare plays a key part in this process from start to finish.

Industry experience

Clare joined CT Business Travel in 2004 and was appointed as a shareholder and Director Corporate Travel in 2012 after progressing through the business over a period of 8 years. Having worked in the Industry since 2000 Clare has experience within the Groups, Conference, Incentive and Business Travel market.

Role within the business

Thomas provides oversight across the group for technical infrastructure and communications, focusing on resilience and our ability to service customer needs 24/7. Working on bespoke projects, closely with managers and our technical team to deliver effective customer solutions with web-based platforms for travel management. Thomas works with the marketing team on strategy and direction as well as providing oversight of the digital marketing activity across the group; the tie up with new and evolving digital marketing technology and the integration with our own digital developments have become the main focus of marketing strategy for the leisure and corporate brands operated by the group.

Industry experience

Thomas joined the business in 1999, specifically to develop the online presence of the group, and at that time taking responsibility for growing a technical infrastructure around the business during a time of considerable change in the travel industry as it entered into a new era of internet-based software deployment, communications and marketing. Thomas has played key roles in almost all of the technical-based development over this time, whether they have been developed in-house or acquired. Early adoption of API technology, bespoke web development and virtualisation has kept the group on top of a fast-paced industry.

How long have you worked for Medway Travel?

4 years

How long have you worked in the travel industry?

25 years

What roles/specialties have you worked in over the years?

Consultant / Supervisor / Operations Manager / Account manager / EMEA Ops and Account Management.

What is your favourite thing about working in travel?

Happy and fulfilled clients

Can you give an example of a time you had to go above and beyond for a client?

Once tasked to stop Concorde from taking off for a client who was running late – I failed!

What languages do you speak?

The main one!

What countries have you travelled to?

Lots!

Nicola is our Project, Training and Development Manager. In her current role she uses her extensive operational experience to improve efficiency within our back office systems streamlining the processes. She is also responsible for identifying any training needs for our staff and ensuring they receive the appropriate support.

Nicola joined CT Business Travel in 2008, bringing over 25 years of industry experience, having worked for large multiples as well as independent travel management companies. Nicola has a proven track record in groups, incentives, conference and business travel.

Role within the business

As a Travel Technology Specialist, Adam’s role is divided between mangining our travel technologies and providing proactive account management to our existing clients.

Industry experience

Adam joined CT Business Travel in 2010 having worked in the industry for 13 years in various Sales and Account Management roles for Virgin Atlantic, Virgin Nigeria and Hostelbookers.

How long have you worked for Medway Travel?

Since September 2017

How long have you worked in the travel industry?

3 years prior to joining Medway Travel Management

What roles have you worked in over the years?

Having spent 12 years travelling fairly extensively for my previous role, I definitely got the ‘bug’ quite early on!

Can you give an example of how you go above and beyond for a client?

I provide a high-touch service by assisting them to manage their travel programmes through consolidation, providing cost-effective solutions by sourcing and negotiating supplier agreements, providing relevant reporting and working internally with the various support teams to ensure service level agreements are exceeded.

Role within the business

As a Travel Technology Consultant, Kieron’s role is about providing proactive technology account management to our existing clients.

Industry experience

Kieron joined CT Business Travel in 2003 having worked in the industry for 5 years previous to that.

How long have you worked for Medway Travel?

Since November 2018

How long have you worked in the travel industry?

5 years

What roles have you worked in over the years?

I have only worked in Business Travel after picking up the ‘travel bug’ prior to University. After finishing University and travelling for two years I returned to the UK to start a career in Business Travel. I have had various roles within the industry which has led me to my current role as an Account Manager.

Can you give an example of how you go above and beyond for a client?

I approach my role with a client by initially understanding their travel needs and requirements. This allows me to become an advocate for their business and form a collaborate working environment in order to develop long lasting client relationships. I understand all client needs are different and I therefore take a consultative approach and offer advice depending on their requirements. I work with my clients to drive cost-savings in multiple ways and deliver strategic business reviews in order for a client to save time and money in a booking process. I appreciate the need to go above and beyond with every client as I understand the highly competitive travel market and truly believe what Medway Travel Management offer is the best.

How long have you worked for Medway Travel?

19 years

How long have you worked in the travel industry?

31 years

What roles/specialties have you worked in over the years?

Travel Consultant; Operations Management; Account Management – all corporate travel for a top 5 global TMC in South Africa

What is your favourite thing about working in travel?

The opportunity to learn about new and unusual places as you work with clients who travel globally for very different reasons depending on the industry they are in.

Can you give an example of a time you had to go above and beyond for a client?

During the Ash Cloud in 2010, we had a client stranded in Finland whom needed to get home urgently, with a little bit of thought and planning we were able to source various means of Ferry, Train, Car Rental and Eurostar to get him back to the UK.

What languages do you speak?

English; Afrikaans (two of the 11 official languages in South Africa)

What countries have you travelled to?

Ireland, France, Spain, Portugal, Greece, Denmark, The Netherlands, Belgium, Switzerland, Sierra Leone, The Gambia, Egypt, Australia, Barbados, St Lucia, Antigua, USA